Shipping Policy

At Dermoshine, we aim to provide a seamless shopping experience for our valued customers. Below are the details of our shipping policy to ensure transparency and convenience for your orders.

1. Shipping Coverage

We currently offer delivery services across all major cities and towns in Pakistan. If you are unsure whether we deliver to your area, please contact our customer support team for assistance.

2. Order Processing Time

  • All orders are processed within 1-2 business days after the order is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Deliveries typically take 3-7 business days, depending on your location.
  • In rare cases, delays may occur due to unforeseen circumstances, such as weather conditions or courier issues. We will notify you promptly in such situations.

4. Shipping Charges

  • Standard Shipping: A flat shipping fee of PKR 150 applies to all orders.
  • Free Shipping: Orders above PKR 1500 qualify for free shipping.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as a payment option for your convenience.
  • Please ensure you have the exact amount ready at the time of delivery, as courier personnel may not carry sufficient change.
  • COD orders are confirmed via phone call or SMS before dispatch. If we are unable to reach you, your order may be delayed or canceled.

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS or email to monitor the delivery status.
  • You can track your order on our courier partner’s website or by contacting our customer support team.

7. Failed Deliveries

  • If delivery is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order will be returned to us.
  • In such cases, customers may be required to pay a re-shipping fee for re-delivery.

8. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 24 hours of receiving the package. Provide photos of the damaged items for verification.
  • We will arrange for a replacement or refund as per our Return & Refund Policy.

9. Contact Us

For any questions or concerns regarding our shipping policy, feel free to contact us:

We appreciate your trust in NovaGlow and are committed to delivering your orders safely and efficiently. Thank you for choosing us!